Security Screen Aftercare Tips

November 9th, 2026

A security screen is a long-term purchase, and how a customer looks after it in the first few years has a big say in how it looks and works a decade later. Good aftercare advice at handover also means fewer callbacks for you and happier customer who refer you on.

Here are the tips we recommend dealers and installers pass on to every customer.

1. Clean the frame and mesh regularly 

Dust, pollen and grime build up on both the frame and the mesh, and in coastal areas salt sits on every surface. 

• Wash with warm water and a mild detergent using a soft brush or cloth. 
• Rinse with fresh water afterwards, so no soap residue is left behind.
• Avoid harsh chemicals, abrasive pads and pressure washers at close range, as they can damage the powdercoat finish.

How often: every few months for most homes, and monthly for coastal properties within a few kilometres of the sea, where salt builds up faster.

2. Keep the tracks and rollers clear

On sliding doors, most “stiff door” callbacks come down to a dirty track. 

• Vacuum or brush out the bottom track to clear dirt, leaves and grit.
• Wipe the track clean so the rollers run on a smooth surface.
• If the door still drags, it may need a roller adjustment. That’s a job for the installer.

3. Look after the lock and hinges

• Use a dry or silicone-based lubricant on lock and hinges a couple of times a year, not oil, which attracts dust and grit. 
• Don’t force a sticking lock. Get the customer to call you instead, as forcing it can do more damage. 

4. Touch up chips and scratches early 

Powdercoat is tough, but frames still pick up chips, especially around the lock and handle, along the bottom where pets scratch, and on corners that get bumped.

Small chips are mostly cosmetic. But touching them up early keeps the screen looking sharp and stops minor damage spreading, particularly in salty air. 

For colour-matched touch-up paint, we recommend MatchMyPaint, part of the CommandeX Group. Its Frame Match range covers more than 80 powdercoat colours in 150g spray cans, including the popular security screen colours. Customers can search by the colour name on their quote or invoice and order online.

It’s worth noting the frame colour on every handover pack or invoice, so customers can find their touch-up colour easily later on.

MatchMyPaint’s step-by-step guide to touching up a security screen

5. Know when to call the installer 

Some things shouldn’t be a DIY job. Customers should get in touch if they notice:

• A bent, dented or damaged frame
• Torn, loose or damaged mesh
• A lock that sticks or won’t latch
• A door that drags, drops or won’t close properly

Fixing these early keeps the screen working as it should, and usually makes for a simpler repair.

6. Remind customers to register their warranty

CommandeX products come with warranties that can be extended when registered. SecureView, for example, has an 11-year standard warranty, extended to 15 years when registered. A quick reminder at handover makes sure customers get the full cover they’re entitled to.

Make aftercare part of every handover

A two-minute chat at handover, plus a note of the frame colour and these tips, sets your customers up to get the most from their screens, and keeps your business front of mind when they need anything else.